Terms of service
Welcome to Casulon. By using our website and purchasing our products, you agree to comply with these Terms of Service. These terms are designed to create a clear understanding between our store and customers, ensuring a safe, reliable, and satisfying shopping experience for everyone.
1. Scope
Casulon operates as an online store specializing exclusively in cap-related products. Every product listed in our store has been carefully selected for comfort, quality, and practical use. By accessing our website or placing an order, you confirm that you understand the nature of our store and agree to the terms outlined here.
2. Account and Customer Responsibility
When creating an account or placing an order, you agree to provide accurate and complete information, including your name, email, phone number, and shipping address. This ensures smooth processing and accurate delivery. Customers are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
3. Orders and Product Availability
All orders are subject to product availability. Casulon makes reasonable efforts to keep inventory accurate, but in the rare case that a product is unavailable after an order is placed, we will notify you and provide possible solutions. We reserve the right to cancel or adjust orders if necessary.
4. Payment Terms
Casulon accepts multiple secure payment methods including Visa, Mastercard, American Express, Visa Electron, Maestro, JCB, Discover, and Diners Club. Payment is processed securely, and we do not store sensitive card information on our servers. Your order is confirmed once payment is successfully completed.
5. Shipping and Delivery
Orders are processed within 1–3 business days. Once processed, they are shipped through trusted carriers such as USPS, UPS, or FedEx. Delivery usually takes 7–15 days depending on your location. Shipping is free. Customers are encouraged to provide accurate shipping details to avoid delays. Tracking information will be provided after shipment.
6. Returns and Refunds
Casulon provides a 30-day return window starting from the date of delivery. Products eligible for return must be unused and in their original packaging. Once approved, returned items are processed within 10 business days. Refunds will be issued to the original payment method. Return shipping is free. Only new products are eligible for refund.
7. Product Use
Products sold by Casulon are intended for everyday use in line with their description. Customers are responsible for appropriate care and handling of products. Proper care helps maintain product quality and longevity.
8. Intellectual Property
All content on the Casulon website, including images, text, and designs, is the property of Casulon. Use of our content without prior permission is prohibited. Customers may not reproduce, distribute, or create derivative works from any content without express consent.
9. Limitation of Liability
Casulon strives to ensure a safe and satisfying shopping experience. While we take every effort to maintain product quality, correct information, and timely delivery, occasional discrepancies or delays may occur. Casulon is not liable for indirect, incidental, or consequential issues arising from the use of our products or services.
10. Privacy and Data
Personal information collected during account creation or purchase is used solely for processing orders, providing customer support, and improving the shopping experience. We follow standard security measures to protect your data. More details are available in our Privacy Policy.
11. Changes to Terms
Casulon reserves the right to update or modify these Terms of Service at any time. Updates will be effective upon posting on our website. Customers are encouraged to review this page periodically.
12. Contact
For questions regarding these terms or any other aspect of our services, customers can contact us through our contact page. Our support team responds within 1–2 business days.
Need help? We’ve got you covered.
Email: support@casulon.store
Phone: +1 (407) 379-5104
Our Address: 9266 Northlake Pkwy Apt 106, Orlando, FL 32827, USA